Did you ever know...

that you're my hero, Zappos?

As you may have read, I found the perfect suede booties to go with my equally perfect suede dress.  

The only problem was that I couldn't find the booties in my size anywhere.  Because defeat is just not an option, I started contacting Zappos (the only store I could find with the item) on a daily basis.  The first few times I was simply told that they didn't have the shoe in, but that I would be contacted if they did.  But, this last time, LeAnn from Customer Service went above and beyond.  Conversation below.

On Fri, 2 Mar 2012 19:15:40 -0800 (PST), colleen wrote:
> A customer attempted to contact an agent either after hours or when no agents were logged in.  Below is the customer data and their added comments.
>
> FirstName: Colleen
> Department: Zappos
>
> Optional Data: do you have the stuart weitzman tablet shoe in a 6.5 or 7?
>
> Here are the additional comments supplied by the customer:
>
> Do you have the SKU 7902309 in a 6.5 or 7?
>

Hello Elizabeth,

Thank you for contacting the Zappos.com Customer Loyalty Team.

I hope you are having a great morning.

I am so sorry but it does not look like we have either the black or the red in stock in a 6.5 or a 7. At this time we do not have any orders out for it either. I did a quick google search too see if any other sites had it in stock and it looks like Stuart Weitzman does have them.

http://www.stuartweitzman.com/products/TABLET?gclid=CJ3Z9LPbyq4CFQ1jhwodQW_UAw

I hope this is helpful. If there is anything else we can help you with please feel free to contact us.

Have a wonderful day.

Sincerely,
LeAnn


Colleen Molloy
Mar 3 (1 day ago)
to Zappos.com

Did you ever know that you're my hero,
and everything I would like to be?
I can fly higher than an eagle,
'cause you are the wind beneath my wings.

Seriously though, thank you!


Zappos.com cs-chat@zappos.com
Mar 3 (1 day ago)

to me
Hello Colleen,

Thank you for contacting the Zappos Customer Loyalty Team. I am happy to assist you!

Our pleasure! At Zappos.com we strive to make your shopping experience as pleasant and efficient as possible. We look forward to filling your shopping needs in the future!

If there is anything else we can help you with, please don't hesitate to call us 24/7, or reply to this email.

Thank you,
Paige C.
Customer Loyalty Representative

She searched for my shoes then sent me a link to an alternate seller!  Needless to say I immediately hopped on the site and purchased my shoes.  I am SO excited!  Her minor flub of my first name is totes forgivable.  In fact, I think she deserves a Budweiser "Real American Heroes" commercial in her honor!  I'll have to think on that...